Terms and Conditions
These terms and conditions apply to all orders placed through the Rosewick Toronto website. By placing an order, the customer fully and unconditionally accepts these terms.
Scope
These terms and conditions apply to all offers, orders and agreements concluded via the Rosewick Toronto website. Any deviation from these terms is only valid if expressly agreed in writing.
Product Information
Rosewick Toronto aims to present its products as accurately and completely as possible. However, minor differences, typographical errors or inaccuracies may occur.
Such errors do not engage the liability of Rosewick Toronto and do not give rise to any compensation.
Product images are for illustrative purposes only and may differ slightly from the actual product.
Orders & Payments
An order is considered final only after full payment has been received.
Available payment methods may vary depending on the customer’s location. It is the customer’s responsibility to verify which payment methods are available at checkout.
Rosewick Toronto reserves the right to refuse or cancel any order in case of suspected fraud or breach of these terms.
Processing & Shipping
Orders are processed within the following timeframes:
-
Processing time: 1-3 business days
-
Estimated delivery time: 3-7 business days, depending on the destination
Products are shipped directly from our suppliers, which may be located outside Canada (including China), in accordance with our dropshipping model.
Delivery times are estimates and may vary due to logistics, customs clearance or other unforeseen circumstances.
Returns & Cancellations
Conditions relating to returns, refunds and cancellations are detailed in our separate Returns Policy, available on our website.
Customers are advised to review this policy carefully before placing an order.
Liability
Rosewick Toronto cannot be held responsible for loss, damage or delays occurring during transport when tracking indicates that the parcel has been delivered to the address provided by the customer.
The customer is fully responsible for providing accurate shipping information at the time of order.
Any errors in the shipping address may result in the loss of the right to a refund.
Intellectual Property
All content on the Rosewick Toronto website, including but not limited to text, images, photographs, logos, graphics and website design, is the exclusive property of Rosewick Toronto.
Any reproduction, use or distribution without prior written permission is strictly prohibited.
Complaints Procedure
Any complaint can be submitted in writing to our customer service via:
We aim to respond to all complaints within 5 business days.
Governing Law
These terms and conditions are governed by and interpreted in accordance with the laws of the Netherlands.
Any disputes relating to these terms shall be handled by the competent courts in accordance with applicable legislation.
Company Details
Company name: CECOM LTD
Company registration number (Companies House): 17289311
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Contact email: info@rosewick-toronto.com